Terms of Service

Version 1.1 · Effective 2026-06-12 (supersedes v1.0 effective 2026-04-20; substantive changes are concentrated in the Privacy Policy and DPA — Terms v1.1 is a version-line alignment only)

These Terms govern your use of the KarbonOS platform operated by iTecBrains (“we”, “us”). Enterprise customers may have a separate Master Subscription Agreement (“MSA”); where the MSA conflicts with these Terms, the MSA controls. Personal-data processing is governed by our Data Processing Agreement.

1. Acceptance

By creating an account or using the platform you agree to these Terms. If you accept on behalf of an organisation, you warrant that you have authority to bind it.

2. Service

KarbonOS provides greenhouse-gas accounting, carbon inventory reporting, and regulatory disclosure tooling. We may update features, UX, and documentation without notice provided the change does not materially degrade the service. Deprecation of paid features requires at least 90 days' notice.

3. Account

• You are responsible for the security of your account credentials. We enforce email verification and offer MFA.
• One account per natural person. Shared accounts are a Terms violation and can be suspended without refund.
• You will not circumvent technical access controls, RLS, rate limits, or plan-tier gates.

4. Subscription + fees

• Pricing is published at karbonos.io/pricing and in your billing dashboard. Enterprise pricing is per order form / MSA.
• Fees are billed in advance monthly or annually per your selected plan, via Stripe. Taxes and VAT are added where applicable.
• Non-payment after 30 days past due may lead to feature-gating or suspension; data is retained for 30 days after suspension before deletion per DPA §11.
• We may change pricing with 60 days' notice for subsequent renewal terms; your current term's pricing is locked.

5. Acceptable use

You will not:

• Upload malware, illegal content, or content infringing third-party rights.
• Reverse-engineer the platform except to the extent permitted by applicable law.
• Use the service to spam or to send unsolicited communications to data subjects who have not opted in.
• Attempt to break tenant isolation or access other customers' data.
• Operate bots that exceed the published rate limits.

6. Intellectual property

We own the platform, including all software, documentation, and derived analytics. You own the data you upload. You grant us a limited licence to process your data solely to provide the service, aggregate anonymous benchmarks (only if you opt in), and improve the platform.

7. Confidentiality

Each party will protect the other's confidential information with at least the same care it applies to its own and will use it only to perform under these Terms.

8. Warranty + disclaimer

The service is provided “as is” without warranty of any kind, except that we warrant we will provide the service with reasonable skill and care. We do not warrant that the service will be uninterrupted, error-free, or that emission calculations will be free of third-party emission-factor errors.

9. Limitation of liability

To the maximum extent permitted by applicable law, our aggregate liability under these Terms is capped at the fees paid by you to us in the twelve months preceding the claim. Neither party is liable for indirect, incidental, consequential, or punitive damages. Nothing in these Terms limits liability for fraud, death, personal injury caused by negligence, or other liability that cannot be excluded under applicable law.

10. Indemnity

You will indemnify us against claims arising from your uploaded content, your breach of these Terms, or your violation of applicable law. We will indemnify you against third-party claims alleging that our platform (in unmodified, as-delivered form) infringes their intellectual property rights, subject to the liability cap in §9.

11. Termination

Either party may terminate for material breach after 30 days' written notice if the breach is not cured. You may cancel your subscription any time from the billing page; cancellation takes effect at the end of the current billing period. We may terminate for unpaid fees after 30 days past due. On termination, we return or delete your data per DPA §11.

12. Governing law + disputes

These Terms are governed by the laws of England and Wales (for EU/UK customers) or the State of Delaware, USA (for all other customers), without regard to conflict-of-laws principles. Both parties consent to the exclusive jurisdiction of the courts of London (UK) or Wilmington, Delaware (US) respectively. Enterprise MSAs may override this section.

13. Changes

We may amend these Terms with 30 days' notice for material changes. Non-material changes (clarifications, grammar, formatting) take effect on publication. Continued use after the effective date of a change constitutes acceptance.

14. Contact

Notices or questions: legal@karbonos.io. Privacy requests: privacy@karbonos.io. Security disclosures: security@karbonos.io.